Refund Policy

At Zephyr Outfit, customer satisfaction is our top priority. We are committed to ensuring your shopping experience with us is seamless, fair, and transparent. This Refund Policy outlines the conditions and process for requesting refunds on purchases made through our website in Bangladesh.

Eligibility for Refunds

• Refunds are only applicable for defective, damaged, or wrong products delivered.
• The item must be unused, in its original condition, and in its original packaging.
• Refund requests must be submitted within 3 days of receiving the product.

Non-Refundable Situations

• Change of mind after order confirmation or delivery.
• Minor differences in color or appearance due to photography or lighting.
• Products damaged due to misuse or negligence.
• Items on sale or promotional offers are non-refundable.

Refund Process

1. Contact our support team via WhatsApp or email within 3 days of receiving the product.
2. Provide clear photos/videos of the item showing the defect or issue.
3. Once your request is reviewed and approved, we will provide return instructions.
4. After we receive and inspect the returned item, the refund will be processed within 7 working days.

Refund Method

Refunds will be issued through the original payment method:

• bKash / Nagad / Rocket – directly to the sender’s number.
• Bank Transfer – to the bank account you provide.
• Cash on Delivery orders – refunded via bKash/Nagad after return.

Contact Us

If you have any questions regarding your refund, feel free to contact our support team at support@zephyroutfit.com or WhatsApp us at +8801632383632.