Return Policy

At Zephyr Outfit, we value your satisfaction. If you're not completely happy with your purchase, we’re here to help. This policy outlines how returns and exchanges work for our customers in Bangladesh.

⏱ Return Period

You may return or exchange an item within 3 days of receiving your order, provided the product is:

Unworn and unwashed
In original packaging with tags attached
Not damaged or altered in any way

🚚 How to Request a Return

To initiate a return or exchange, please contact us via our contact page or message us on WhatsApp within 3 days of delivery. Provide the following details:

Order ID or phone number
Item(s) you wish to return
Reason for return/exchange
Photo of the item (optional but helpful)

🔁 Exchange Policy

If you'd like to exchange for a different size or color, we’ll arrange it depending on availability. If the preferred item is out of stock, a refund or store credit will be offered.

🚫 Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale
Perfumes and cosmetics (due to hygiene reasons)
Used, damaged, or altered products

💸 Refund Timeline

Refunds (if applicable) will be issued within 7 business days after we receive and inspect the returned product. You may receive the refund via bKash, Nagad, or store credit depending on your preference. See our Refund Policy for more info.

📦 Who Pays Return Shipping?

- If the return is due to our mistake (wrong or damaged item), we’ll cover the return shipping. - If the return is due to customer preference (e.g., size or style), the buyer is responsible for the return cost.

📞 Need Help?

Contact our support team via Contact Page or message us on Facebook/Instagram. We're always happy to help!